Terms & Conditions
These terms and conditions were last updated on 3rd July 2023
These Terms and Conditions govern your use of the Nutri-Link website (Site) and your relationship with us. Please read them carefully as they affect your rights and liabilities under UK law. If you do not agree to these Terms and Conditions, please do not register for, or use the Site. Please note that to use any of the services provided on the Site or by Nutri-Link Ltd, you are required to register as an authorised user.
1.) Use of the Site:
The Site is provided to you free of charge for your personal use subject to these Terms and Conditions.
By using the Site, you agree to be bound by these Terms and Conditions.
These Terms and Conditions govern your use of the Site.
All orders and purchases made on the Site will also be governed by the Product Terms.
These Terms and Conditions do not affect your statutory rights.
2.) Amendments:
We may update these Terms and Conditions from time to time, the changes will apply to the use of the Site. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.
3.) Registration:
You must ensure that the details provided by you at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided by updating your personal details either by the website or calling Customer Services.
4.) Password and Security:
When you register to use the Site, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting Customer Services (see below for contact details) immediately and attempt to change your password.
If Nutri-Link has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or force a password change on your account or we may suspend your account in accordance with paragraph 9 below.
5.) Intellectual Property:
The content of the Site is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from Nutri-Link.
6.) Limitations:
You may not use the Site for any of the following purposes:
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practice.
Gaining unauthorised access to other computer systems
Interfering with any other person’s use or enjoyment of the Site
Breaching any laws concerning the use of public telecommunications networks
Interfering or disrupting networks or web sites connected to the Site.
Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.
Nutri-Link reserves the right to refuse to post material on the Site or to remove or edit material already posted on the Site.
You will indemnify us against all losses, liabilities, costs, and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us because of any settlement agreed by us arising out or in connection with:
Any claim by any third party that the use of the Site by you is defamatory, offensive, or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation, or code of practice.
Any claim by any third party that the use of the Site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Site by you.
7.) Site Availability:
Although Nutri-Link aims to offer you the best service possible, Nutri-Link makes no promise that the services at the Site will meet your requirements. Nutri-Link cannot guarantee that the service will be fault-free. If a fault occurs in the service, you should report it to the Customer Services Team (see below for contact details) or by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Nutri-Link will attempt to restore the service as soon as it reasonably can.
8.) Nutri-Link Rights of Suspension/Cancellation:
Nutri-Link may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Site.
The suspension or cancellation of your registration and your right to use the Site shall not affect either party’s rights or liabilities.
All parts of these Terms and Conditions shall survive cancellation.
9.) Nutri-Link Liability:
The Site is provided by Nutri-Link without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Site provides content from other Internet sites or resources and while Nutri-Link tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Nutri-Link will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. If Nutri-Link is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
We disclaim all liabilities in connection with the following:
Incompatibility of the Site with any of your equipment, software, or telecommunications links
Technical problems include errors or interruptions of the Site.
Unsuitability, unreliability or inaccuracy of the Site and its content
Inadequacy of the Site to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special, or punitive damages whatsoever that arise out of or are related to the Site.
Nothing in paragraph 9 applies to Nutri-Link’s liability in respect of products sold through this Site.
Nothing in these Terms and Conditions shall exclude Nutri-Link’s liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place at the time you place the order, at which point the purchase contract will be made and you will be charged for your order.
10.) Privacy:
Any information submitted by you on the Site is subject to our Privacy Policy. Please review our Privacy Policy to understand our practices.
11.) Third-Party Websites:
As a convenience to Nutri-Link customers, the Site may include links to other websites or material, which are beyond its control. Nutri-Link is not responsible for content on the Internet or World Wide Web pages.
12.) Applicable Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom and any disputes will be decided only by the UK courts.
13.) International Use
Nutri-Link makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local and national laws.
14.) Expiry Date on Payment Card:
Please ensure that the expiry date of your payment card is after the day that you place your order. Payment is taken at the point of ordering the goods and if the payment card has expired, we will be unable to take payment and fulfil your order.
15.) Miscellaneous:
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If you breach these Terms and Conditions and Nutri-Link ignores this, Nutri-Link will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Nutri-Link shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom and any disputes will be decided only by the UK courts.
If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
The Site is owned and operated by Nutri-Link Ltd a company registered in England and Wales whose registered office is at Nutrition House, 24 Milber Trading Estate, Newton Abbot, Devon, TQ12 4SG
If you have any queries please contact Customer Services at [email protected] or telephone: 0333 577 0404.
These are also the contact details for our Complaints Handling.
PRODUCT TERMS
Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Nutri-Link makes the products available to you (“Product Terms”).
1.) Prices:
All prices except where indicated are inclusive of VAT (at the prevailing rate at the time of order acceptance) and inclusive of shipping and handling charges within the UK (excluding NI). We reserve the right to alter prices without notification. Extra shipping charges will be added to certain areas within the UK and International Shipments. These charges are calculated on the weight, value, and destination of the order. Where orders are made from countries or locations outside of England, Scotland and Wales goods will be shipped excluding VAT. If the goods value is below £135 and the destination is within the free trade zones, your country's customs authority may make no duty charges.
2.) Availability:
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you; we will offer you the choice of holding the order until the products arrive, or a full refund.
3.) Acceptance:
The purchase contract is made on ordering and paying for the goods and delivery. You will be charged for the goods and if applicable, delivery when you place your order. There will be no contract of any kind between you and us until you have purchased the goods. Up until payment, we may decline to supply the goods to you without giving any reason. At the moment the goods and delivery are paid for (and not before), a contract will be made between you and Nutri-Link.
All orders accepted by us are subject to these terms and conditions. No variation of these conditions will be accepted by us unless previously agreed in writing. Orders will only be binding upon written e-mailed or telephoned confirmation from the company or individual purchaser. We reserve the right to refuse any order.
4.) Delivery:
Delivery will be made to the name and address specified by you at the time of order, We will not be liable for non-receipt of goods incorrectly or incompletely addressed.
Parcels are dispatched to you by Royal Mail or a nominated courier.
Free Postage & Packing within applicable postcodes within the United Kingdom – Outside of these postcodes and the United Kingdom, postage rates apply, and these are calculated by the weight, value and destination.
For detailed delivery information please visit our Delivery Terms page.
We will not be liable to you if Royal Mail or a nominated courier fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control.
All goods must be checked at the time of delivery for damaged or short delivery of goods and any accompanying invoice, delivery note or picking slip amended accordingly. Furthermore, we must be notified in writing within 2 days of receipt of goods to ensure that claims may be accepted.
Should goods not be received we must be notified within 14 days of the anticipated delivery date so that the appropriate action may be taken on your behalf. Failure to do so will result in the replacement of goods/credit/refunds not being issued. For UK orders goods should be delivered within 14 working days, for international orders, goods should be delivered within 28 working days.
5.) International Rates:
Please note that some international orders may be subject to additional shipping, duty and VAT fees. These fees are controlled by each country’s internal shipping agents and are outside the control of Nutri-Link.
We will not be liable to you if Royal Mail or a nominated courier fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control.
Non-UK and NI residents ordering from us.
VAT Exempt
If you order a product from us to be delivered to an address outside of England Wales or Scotland, your supplement price will be exclusive of VAT which in the UK is 20%.
VAT will be applied by your country’s customs authorities prior to delivery, please connect with them to determine your liability.
VAT will be removed from the cost of purchase on the completion of your order.
Customs Duty
If duty is to be charged by your country’s customs authority, they will advise you prior to delivery. Typically, this is notified to you via the courier service systems and is meant to be applied when the value of the goods ordered in aggregate exceed £135 or €150.
6.) Returns of Items:
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
If for any reason you are unhappy with any product you have purchased from us, you may return it unopened for a full refund within 14 days of receipt of goods. (Less shipping and handling if upgraded). You will be required to pay for the return of an order should you wish to return it back to us. This applies to all customers inside and outside of the United Kingdom. We recommend that you obtain proof of postage and take out the necessary insurance to protect the goods in transit. We accept no responsibility for goods lost during return transit. A restocking or recycling charge may apply.
All items that are being returned are to be in their original packaging and be unopened and must be accompanied with a copy of the original invoice, delivery note or packing slip and within 14 days of receipt of goods.
We will not accept goods:
- Which have been damaged because of improper handling or abuse and/or
- Which have been partly opened, partly used or from which the seals or labels have been removed or tampered with.
Any damaged parcels or breakages must be notified to us within 14 days of receipt of the goods.
Return of faulty goods, when you buy goods from a business, in law you have several rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Under the Sales of Goods Act 1979, a consumer is entitled to a refund or replacement.
Your statutory rights are not affected. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
7.) Cancellation and Changes:
Please notify cancellation and changes to your order by sending an email to [email protected] or by calling 0333 577 0404. If your order has not been processed, then it will be possible to cancel or amend the order as requested. However, if the order has been processed, then you may wish to return the items for a full refund less any shipping and handling charges if upgraded or paid for incurred within 14 days of receipt of goods. Purchaser to cover the cost of any returns.
Refunds will be made without undue delay and within 14 days from the day we receive the goods back or if earlier the day we (Nutri-Link) receive proof from you (the customer) that the goods have been sent back.
Please note that section 6 of the Product Terms also applies.
8.) Payment:
You can pay by any major credit/debit card, Visa, MasterCard, UK Maestro, or American Express. We also accept payment via PayPal. We also accept payment via BACS. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL/TLS) technology. This means you cannot inadvertently place an order through an unsecured connection. We suggest that you update to your browser’s latest version to maintain security.
9.) Title of goods
Title of goods shall be retained by the Seller until payment in full of the price and until such payment, the Purchaser shall hold the goods and all items incorporating the goods, in a fiduciary capacity for the Seller. In the event of any sales of the goods by the Purchaser prior to payment in full of the price, the Buyer shall hold the proceeds of the sale in the fiduciary capacity for the Seller and such proceeds of the sale shall be placed in an account of the Purchaser in such a way as to be identifiable.
as the property of the Seller. In the event of non-payment by the Purchaser by the due date, the Seller shall be entitled to, in addition to all other rights to enter any premises where the goods may be and recover possession of them. Notwithstanding the foregoing provisions, the Goods shall in all respects be at the risk of the Purchaser as regards loss or damage from any cause whatsoever as from the time of delivery of the goods to the Purchaser or to a carrier on behalf of the Purchaser. The Purchaser shall ensure the goods accordingly.
10.) General:
These Product Terms shall be governed by and construed in accordance with the laws of the United Kingdom and any disputes will be decided only by the UK courts.
If any of these Product Terms are held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
Nutri-Link do not have any monthly or open-ended contracts or subscriptions between you (the customer) and us (the company)
The risk shall pass to the purchaser from the date of delivery of the goods.
We do not pass on any additional costs if placing the order online, over the phone, by email, or by fax.
All items are covered by manufacturers' guarantees, and should they be defective we shall at our discretion replace any item purchased through ourselves. Notification must be given prior to returning goods which must be suitably packaged for return to us (See section 6 – the return of items)
11.) Force majeure
If we are hindered or prevented from performing any contract owing to any cause beyond our reasonable control or by our inability to produce products, we may at our sole option delay the performance of or cancel the whole or any part of the contract. We shall not be held responsible for such delay or cancellation or any inability to deliver.
12.) Liability
Except as expressly stated in the catalogues and/or website we make no representation as to the fitness or suitability of the goods for any purpose whatsoever. In no circumstances shall any breach of contract or tortuous act (including negligence) on our part or failure of any kind on our part or that of our employees or agents give rise to any liability or loss of revenue or any
consequential loss or damage arising from any cause whatsoever.
We shall not be under any liability whether in contract or otherwise and whether or not resulting from our negligence or that of our employees in respect of goods delivered or for any damage or loss resulting therefrom.
13.) Guarantee:
All items are covered by manufacturers’ guarantees, and should they be defective we shall at our discretion replace any item purchased through ourselves. Notification must be given prior to returning goods which must be suitably packaged for return to us.
14.) Customer Services:
If you have an order query, please use our contact page or telephone us on 0333 577 0404, fax: 08450 760 403 or email: [email protected] you may also use these details for any Complaint Handling.
15.) Complaint Handling:
If you have a complaint you can contact our Customer Services Team in the first instance either by phone, email, fax or in person.
Phone: 0333 577 0404
Fax: 08450 760 403
Email: [email protected]
Person: – See our trading address
To view a copy of our Complaints Handling Procedure click here or if you prefer a paper copy do contact the Customer Services Team by any of the above methods.
16.) Registered Address:
Registered in England and Wales
Nutrition House
24 Milber Trading Estate
Newton Abbot
Devon
TQ12 4SG
17.) Trading Address:
Nutri-Link Ltd
Nutrition House
24 Milber Trading Estate
Newton Abbot
Devon
TQ12 4SG
18.) Company Details:
UK Company Number: 3597873
UK VAT Registration: 723 2087 58